Cancellation and Refund Policy​

At SRM Digital, we prioritize your satisfaction and strive to provide a smooth shopping experience.
We understand that there may be situations where cancellations or refunds are required, and we’ve outlined our transparent policy below.

Order Cancellation

• Customers may cancel their order within 2 days of placing it.
• Cancellations will only be accepted if the order has not yet been shipped.
• If your order has already been dispatched, cancellation will not be possible.
• To request a cancellation, please reach out to us promptly with your Order ID and registered contact details.

Refund Policy

• Approved refunds will be processed within 3 to 5 business days.
• Refunds will be issued to the original payment method used during purchase.
• You will receive a confirmation email or SMS once the refund is initiated.
• Note: Refund timelines may vary slightly depending on your bank or payment provider.

Damaged or Defective Products

• If your order arrives damaged, defective, or with missing parts, you must notify us within 24 hours of delivery.
• Please share clear photos or video proof via email or WhatsApp to help us process your claim efficiently.
• Upon verification, we will initiate a replacement or refund at no extra cost to you.

Non-Refundable Cases

• Products returned without original packaging or proof of purchase.
• Any damage caused by improper use after delivery.
• Requests made after the allowed period.

To Request a Cancellation or Refund

Kindly contact our support team with your order details:

Email: srmdigitalindia@gmail.com
Phone: 8176011320
Support Hours: Monday to Saturday, 10 AM to 6 PM