Privacy Policy

Privacy Policy – SRM Digital

At SRM Digital, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, store, and secure the data you provide when you interact with our website and services. We respect your trust and take privacy seriously, ensuring full compliance with applicable Indian data protection laws.

1. Information We Collect

When you interact with our website, place an order, or contact us, we may collect the following types of information:

  • Personal Identification Data: Your name, email address, phone number, billing and shipping addresses.
  • Payment Information: Details such as card or bank account information submitted securely via trusted third-party payment gateways like Razorpay or PayU. We do not store your payment data on our servers.
  • Technical Data: IP address, browser type, device type, operating system, and browsing behavior on our website.
  • Communication Data: Any emails, phone calls, or chats made with our support or sales team.
  • Order History: Details of previous purchases and transaction records.

2. How We Use Your Information

We collect and use your data to provide a better, faster, and safer customer experience. This includes:

  • Order Fulfillment: Processing your orders, payments, deliveries, returns, and refunds.
  • Customer Support: Responding to your queries, requests, complaints, or feedback.
  • Account Management: Managing your account or user profile, if applicable.
  • Marketing & Updates: Sending promotional offers, newsletters, or updates (only if you’ve opted in).
  • Website Improvements: Analyzing website performance and user behavior to enhance usability and design.

We do not sell, trade, or rent your personal information to anyone.

3. Data Storage & Security

We take strong security measures to protect your data from unauthorized access, alteration, or disclosure:

  • All sensitive information (like payment data) is encrypted and transmitted via secure SSL connections.
  • Data is stored in secure servers and protected using firewall, antivirus, and access control measures.
  • Only authorized employees or service providers with a clear business need are given access to this data.

4. Cookies & Tracking Technologies

Our website may use cookies or similar tracking technologies to:

  • Personalize your shopping experience.
  • Save your preferences for future visits.
  • Monitor and improve website performance.

You can manage or disable cookies through your browser settings.

5. Third-Party Services

We may use trusted third-party services such as Razorpay, PayU, Google Analytics, or courier partners to operate efficiently. These partners are bound by their own privacy and security policies. We ensure they comply with applicable data protection regulations.

6. Your Rights

As a user, you have the right to:

  • Request access to your personal data.
  • Request correction or deletion of your information.
  • Opt out of promotional communications.
  • Ask us to stop using your data under certain circumstances.

To exercise any of these rights, please contact us directly.

7. Updates to This Policy

This Privacy Policy may be updated occasionally to reflect changes in our services, legal requirements, or internal policies. Any updates will be posted on this page with a revised “Last Updated” date.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:

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