Shipping And Delivery

Shipping & Delivery Policy – SRM Digital

At SRM Digital, we are committed to providing a smooth, timely, and secure delivery experience for every order. This Shipping & Delivery Policy outlines our process, timelines, and responsibilities once a customer places an order through our website.

1. Order Processing & Dispatch

  • Orders are typically processed and packed within 0 to 7 business days after payment is confirmed.
  • Business days are considered Monday to Saturday, excluding public holidays.
  • Once your order is ready, it will be handed over to our trusted delivery partners for shipment.

2. Shipping & Delivery Timelines

  • Delivery timelines vary depending on your location, courier service, and external factors such as weather, strikes, or government restrictions.
  • Typically, orders within metro cities are delivered within 3–7 days after dispatch.
  • Orders to remote or non-metro locations may take 7–12 days.

3. Tracking Information

  • After dispatch, you will receive a tracking number via email or SMS using the contact details provided during checkout.
  • You can use this number to track your shipment status directly on the courier’s website.

4. Shipping Locations

  • We currently ship to all serviceable pin codes within India.
  • We do not offer international shipping at this time.

5. Delivery Partners

  • Our logistics partners include reliable and well-established courier companies to ensure safe and prompt deliveries.
  • In case of unexpected delays from the courier’s side, we will coordinate on your behalf to resolve the issue as quickly as possible.

6. Damaged or Delayed Deliveries

  • If you receive a damaged package or product, please notify us within 24 hours of delivery with clear photos or video evidence.
  • If your order is delayed or missing, contact our support team with your order number so we can investigate and resolve it promptly.

7. Contact Us

For any queries, concerns, or issues regarding your delivery, please contact our support team:

Email: srmdigitalindia@gmail.com
Phone: +91 8176011320
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Shopping Cart